Support Centre

Every order is carefully prepared with attention to detail. Please allow 1–3 business days for order processing as we inspect, package, and prepare your item for shipment.

We ship from our global network of fulfillment centres across the United States, Europe, and Asia, ensuring fast and reliable delivery wherever you are.

Estimated delivery times once your order has shipped:

• USA: 2–5 Business Days

• Canada: 3–8 Business Days

• Europe & UK: 2–5 Business Days

• International: 5–10 Business Days

You’ll receive a tracking number once your order is dispatched. Delivery times may vary slightly based on your location, customs clearance, or seasonal demand.

If something isn’t quite right, we make returns and exchanges simple.

You have 60 days from the date you receive your item to request a return.

To qualify, your item must be:

• Unused and unworn
  
• In its original packaging
  
• In the same condition you received it
  
• Accompanied by proof of purchase (order confirmation or receipt)
  

To start a return, contact us at hello@amitygift.com with your order number and reason for return.

Once approved, we’ll send you the return instructions and shipping address.

⚠️ Returns sent without prior approval cannot be accepted.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

At AmityGift, we value your privacy and protect your personal information.

We collect limited details when you visit our website or make a purchase, including:

• Name, address, phone number, and email

• Payment and order details

• Device and browsing data (like cookies or IP address)

We use this information to:

• Process and deliver your orders

• Provide customer support

• Improve your shopping experience

• Send optional promotional updates (you can unsubscribe anytime)

Our store is powered by Shopify, which securely handles data and payment processing.

We only share information with trusted partners for shipping, payment, or legal purposes — never for sale or misuse.

For any privacy requests or concerns, contact hello@amitygift.com.

Your data security and trust are our priority.

We take pride in the craftsmanship and durability of our jewelry. Every piece is made to last a lifetime and carefully inspected before it leaves our hands.

Our Lifetime Warranty ensures that your jewelry remains as beautiful as the day you received it — giving you lasting confidence in your purchase.

Covered under warranty:

• Color changes, rust, tarnish, or fading over time

• Manufacturing or material defects

• Loss of plating or protective coating

• Loose or defective clasps and closures

Not covered under warranty:

• Accidental damage, misuse, or neglect (e.g., dropping, bending, or scratching)

• General wear and tear from daily use

• Lost or stolen items

If your jewelry ever shows signs of a covered issue, simply email a clear photo and order details to hello@amitygift.com for review. Once confirmed, a free replacement will be sent right away — no hassle, no delay.

At AmityGift, we stand behind our craftsmanship for life, because love and quality should never fade.